Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 30 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in Egypt, depending on the weight and size of the product. Packages shipped from our Egypt warehouse are shipped through Company contracted.

Do you ship worldwide?

Yes. We provide shipping to over 30 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location     *Estimated Delivery Date within 3-5 days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 3-5 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us at marketinggroup@casaegypt.com.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Cash on Delivery (COD) Terms & Conditions – Casa Linens

Cash on Delivery (COD)

1. Cash on Delivery (COD) service is available only within the Arab Republic of Egypt.

2. Once an order is placed, the Casa Linens team may contact the customer by phone or WhatsApp to confirm the order before shipment.

3. If we are unable to reach the customer within 48 hours, Casa Linens reserves the right to cancel the order.

4. Customers are responsible for ensuring that their name, phone number, and delivery address are accurate before completing the order. Incorrect or incomplete information may result in order cancellation.

5. An authorized person must be available at the delivery address to receive the order and pay the full amount due to the courier.

6. If the customer refuses to accept the order without a valid reason related to a product defect, damage, or an error by Casa Linens, Casa Linens reserves the right to:

   • Suspend the Cash on Delivery service for future orders.

   • Require prepaid shipping charges for future orders.

   • Decline future orders in cases of repeated order refusals.

7. Customers may cancel their order before it has been shipped by contacting our Customer Service team.

8. Once an order has been shipped, it cannot be canceled and will be subject to the store's Return & Exchange Policy.

9. Casa Linens reserves the right to reject or cancel any order in the following cases:

   • Incomplete or incorrect customer information.

   • Product unavailability.

   • Suspected non-serious or fraudulent orders.

   • Repeated refusal to accept previous orders.

10. Multiple Items for Color or Size Selection

If a customer orders more than one item of the same product or similar products for the purpose of choosing the preferred color or size, and wishes to return one or more items to the courier at the time of delivery:

• The customer will only pay for the item(s) they decide to keep.

• The customer is responsible for paying the return shipping fee for the returned item(s), which must be paid in cash directly to the courier at the time of delivery.

• Casa Linens is not responsible for covering any return shipping costs for items ordered solely for color or size selection.

Important Notice

To help us provide the best possible service and reduce unnecessary shipping costs, we kindly ask customers to carefully review the product specifications, size, and color before placing an order.

If you need any assistance before making a purchase, our Customer Service team will be happy to help you choose the most suitable product.

11. Amendments

Casa Linens reserves the right to modify or update these Terms & Conditions at any time without prior notice.

If you have any other questions, please contact us at marketinggroup@casaegypt.com and we will do our best to help you out.